Loan Supervisor

• Supervise daily vehicle loan operations, including loan applications, documentation, and disbursement processes. • Review and verify loan applications, customer documents, and vehicle-related collateral. • Ensure loan processing complies with credit policy, SOPs, and regulatory requirements. • Support achievement of vehicle loan sales targets and portfolio growth. • Coordinate with sales officers, dealers, and agents to generate loan leads. • Monitor sales performance and provide guidance to improve results. • Conduct preliminary credit assessments and recommend loan approvals within delegated authority. • Monitor portfolio quality, delinquency, and overdue accounts. • Coordinate with collections teams to follow up on overdue vehicle loans. • Supervise and guide vehicle loan officers and credit staff. • Provide on-the-job coaching and training to improve staff performance. • Monitor staff productivity and adherence to procedures. • Prepare and submit daily, weekly, and monthly vehicle loan reports. • Maintain accurate loan records and documentation. • Escalate high-risk cases, issues, or exceptions to management. • Ensure high standards of customer service throughout the loan process. • Handle customer inquiries, complaints, and escalations professionally. • Support internal audits and compliance reviews.

• Bachelor of degree or diploma. • 5 year’s experiences in financial filed can apply. • 5 year’s experiences with leasing, or vehicle loan sector preferred. • Strong verbal and written communication skills. • Excellent communication and negotiation with Dealer & Car Showroom. • Willingness to travel for vehicle inspections and customer visits • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). • Precision in maintaining accurate records and metadata. • Fluency in technical skill.