Learning & Development (L&D) Manager (Automotive Industry)

🎯 Responsibilities 1️⃣ Training Strategy & Planning Develop annual training roadmap aligned with business objectives Identify competency gaps across Sales, Service, Parts, and Operations Design structured learning paths for different job grades Implement onboarding programs for new hires 2️⃣ Sales & Product Training Develop product knowledge training for vehicle models Conduct sales skills programs (consultative selling, objection handling, closing techniques) Align training with standards similar to global brands such as: Toyota Motor Corporation, KIA Corporation, BMW Group, Mercedes-Benz Group 3️⃣ Technical & After-Sales Development Coordinate technical training for service advisors and technicians Ensure compliance with manufacturer service standards Organize certification programs and skills assessments Work closely with Service Manager & Workshop Controller 4️⃣ Leadership & Management Development Design leadership programs for Branch Managers and Department Heads Conduct performance coaching workshops Support succession planning initiatives 5️⃣ Training Operations & Evaluation Conduct Training Needs Analysis (TNA) Measure training effectiveness (ROI, KPI improvement, sales growth) Maintain training records and learning management system Develop SOP-based training manuals

🚗 Automotive-Specific Knowledge Required Dealership operations structure (Sales, Service, Parts, Body & Paint) Vehicle product lifecycle and model launch process Customer journey in automotive retail Service workflow & after-sales operations Automotive CRM systems 🛠 Core Competencies Strong facilitation and presentation skills Instructional design capability Performance coaching & mentoring KPI-driven mindset 🎓 Qualifications Bachelor’s degree in HR, Business Administration, or related field 5+ years in Learning & Development Minimum 3 years in automotive or dealership industry preferred Experience working with international automotive brands is an advantage