Social Media Moderator

7 Miles* *Responsibilities* • Monitor messages, comments, and mentions across all social media platforms. • Respond to customer inquiries, politely, professionally and promptly. • Maintain a positive respectful online community. • Track all of the online leads and distribute to the respective group. • Keep the customer data and always update on CRM sheet • Achieve 90% + response rate within agreed response time. • Improve customer satisfaction through timely and engagement. • Contribute innovative campaign ideas that support sales and brand growth. • Support DM Manager through timely assistance and in coordination. • Contribute insights that support content improvement and community management.

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field. • Minimum 1 year of experience in social media moderation, customer service, or a related role. • Strong knowledge of social media platforms, including Facebook, Instagram, TikTok, Telegram, and LinkedIn. • Excellent written and verbal communication skills in English (additional languages are a plus). • Ability to respond to customer inquiries, comments, and messages in a professional and timely manner. • Strong problem-solving and conflict-resolution skills. • Familiarity with social media policies, community guidelines, and content moderation practices. • Ability to identify and remove inappropriate, spam, or harmful content. • Strong attention to detail and organizational skills. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office and Google Workspace. • Willingness to work flexible hours, including weekends and holidays if required.