General Manager – Automotive

1. Sales & Business Performance Lead and manage new and used car sales operations to achieve monthly and annual targets Develop and execute sales strategies, promotions, and pricing plans Monitor market trends, competitors, and customer preferences Ensure high conversion rates from inquiries, test drives, and leads 2. Operations Management Oversee daily showroom operations, including sales, service, parts, and administration Ensure compliance with OEM (manufacturer) standards, policies, and processes Maintain showroom presentation, inventory levels, and vehicle display standards Coordinate with suppliers, financiers, and insurance partners 3. Financial Management Prepare and manage budgets, forecasts, and profit & loss statements Control costs and maximize profitability across all departments Review financial reports and take corrective actions where required Ensure accurate billing, collections, and financial controls 4. Customer Experience & Satisfaction Ensure exceptional customer service across all touchpoints Handle escalated customer complaints and resolve issues effectively Monitor CSI/NPS scores and implement improvement initiatives Build long-term customer relationships and brand loyalty 5. Team Leadership & HR Management Recruit, train, motivate, and retain high-performing staff Set performance targets and conduct regular reviews Foster a positive, ethical, and performance-driven work culture Ensure compliance with labor laws and company HR policies 6. Marketing & Brand Development Support and execute local marketing and promotional activities Strengthen brand presence in the market Build partnerships with corporate clients and local businesses 7. Compliance & Risk Management Ensure adherence to legal, safety, and regulatory requirements Maintain accurate documentation and audit readiness Enforce ethical business practices and internal controls

Bachelor’s degree in Business Administration, Management, or related field (MBA preferred) 8–15 years of experience in automotive dealership operations Minimum 3–5 years in a senior management or General Manager role Strong understanding of automotive sales, service, and financial operations