
Job Description
7 Miles
*Key Responsibilities:*
• Social media monitoring & engagement:
• Monitor and respond to comments, DMs, and inquiries on Facebook/Instagram pages for both service center and car care center within agreed SLAs.
• Post scheduled content (promos, FAQs, before after visuals, service tips) as per the Senior Digital Executive’s calendar.
• Flag hot leads and complaints to sales/service and escalate sensitive issues to the Brand Marketing Manager and Head of Service.
• Offline / in store marketing support:
• Assist in designing, ordering, and installment of POSM (banners, posters, standees, shelf‑edge displays, and basic promotional graphics).
• Assist in setting up Point of Purchase, signage, and basic displays for both service centers.
• Support small events and service & campaign promotions, including basic coordination with customers and service staff.
• Help collect customer feedback and compile simple weekly reports on service visits, inquiries, and promo responses.
Requirements
• Diploma or Bachelor’s degree in Marketing, Business, Communications, or related field.
• 1–3 years of experience in marketing, social media, or customer service roles (preferably in retail, automotive, or service industries).
• Practical experience in POSM (Point‑of‑Sale Materials) production and execution, including working with vendors, understanding print specs, and ensuring on‑time display setup in service centers’ environments.
• Comfortable replying to customers in both English and Burmese and maintaining a professional, service oriented tone.
• Familiarity with Facebook/Instagram Pages and social media reporting tools.
• Good in Microsoft Office Suite.
• Physically mobile and willing to support small events.
• Positive attitude, organized, and able to work independently with minimal supervision.
