Customer Acquisition Manager

1. Strategic Sales Leadership and Growth • Develop and oversee the execution of the high-touch software sales strategy to dominate the retail sector. • Define monthly and quarterly revenue targets (quotas) and take full accountability for the department’s performance. • Strategize on complex or high-value accounts, providing senior-level support to the Customer Acquisition Leads to close key deals. • Continuously refine the sales process based on field data to improve the Return on Investment (ROI) of our digitizing efforts for shops. 2. Team Management and Performance Optimization • Lead and mentor a team of Customer Acquisition Leads, ensuring they effectively manage their respective pods of field specialists. • Oversee the recruitment, training, and performance standards for the project- based field force to ensure high-quality software demonstrations. • Foster a high-performance culture focused on discipline, technical proficiency, and local market expertise. 3. Pipeline Oversight and Executive Reporting • Maintain a macro-level view of the sales pipeline using CRM tools, ensuring accurate forecasting and activity tracking. • Provide high-level sales reports and strategic updates to senior executive leadership. • Collaborate closely with the Marketing team to align lead generation campaigns with field sales capacity. 4. Product Strategy and Cross-Functional Collaboration • Act as the primary voice of the customer, collaborating with Product Managers to ensure the software roadmap meets the evolving needs of Myanmar shops. • Translate field insights and competitive intelligence into actionable product improvements and new feature requirements. • Ensure a seamless transition between the acquisition phase and technical implementation for a superior customer experience.

• 7+ years of experience in B2B sales or business development, with at least 3 years in a senior management role within the software or SaaS industry. • Proven track record of managing large, multi-tiered sales teams and achieving multimillion dollar targets. • Deep expertise in navigating complex enterprise organizations and closing high- stakes deals. • Expert-level proficiency in CRM management and data-driven sales reporting. Exceptional leadership, negotiation, and strategic planning skills. Preferred Qualifications • Experience leading the launch of Retail POS or Digital Commerce software within the Myanmar market. • A high-level network of C-level or operational stakeholders within the local business community. • Advanced understanding of the Retail and Digital Commerce landscape in Yangon