Branch Manager

• Experience: Proven experience (typically 3-5+ years) in a management role within a high-volume retail or grocery environment. Previous experience as an Assistant Manager or Department Manager in a supermarket setting is a strong advantage. • Leadership Inspirational leadership, ability to effectively delegate, coach, motivate, and empower a diverse team. • Commercial Acumen Strong financial management skills (budgeting, P&L analysis, expense control) and market awareness to drive sales. • Operational Management In-depth knowledge of retail/supermarket best practices, including inventory management, merchandising, and loss prevention. • Communication Excellent verbal and written communication skills for interacting with staff, customers, suppliers, and senior management. • Problem-Solving Strong analytical and decision-making skills to address issues (e.g., customer complaints, supply chain problems) promptly and effectively. • Adaptability Ability to work flexible hours, including evenings, weekends, and holidays, and thrive in a fast-paced, dynamic environment. • Technical Proficiency in retail management software, Point of Sale (POS) systems, and standard office software (e.g., Microsoft Office). • Customer Service- Ensure all employees provide excellent customer service that meets or exceeds company standards. • Promptly and professionally address and resolve customer complaints, concerns, and inquiries. • Maintain a positive reputation for the branch within the community. • Compliance & Safety- Ensure the store is in compliance with all relevant local and national laws, including health, safety, and sanitation regulations. • Implement theft prevention and security procedures. • Liaise with government and regulatory agencies as required.

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